The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We were forced to reject this complaint because the player did not provide any supporting evidence.
FgFox Casino - Player complains that he didn’t win anything.
Amount: €100
FgFox Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Something is wrong here! In Gates of Olympus 40 free spins and no winnings. In addition, this game always brings small profits, this was not the case here. Absolutely unusual and very suspicious!
Automatic translation:
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1 year ago
Dear Lutan,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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1 year ago
Translation
Given that other players at this casino have already written about the same game patterns, it's hard to say that this is a coincidence... Something is seriously wrong here! I don't care about 100 euros.
Automatic translation:
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1 year ago
Thank you for your reply, Lutan. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
