The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
FEZbet Casino - Player’s withdrawal has been delayed.
Amount: €1,000
FEZbet Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, to be honest I have already dealt with siiti No Amms and it did not go very well but this seemed serious and instead ..... I requested two withdrawals of 500 euros each, the first on June 22, 2022, the other on June 23, 2022, by bank transfer, because I remembered the problems encountered in the other experience by withdrawing with a card, so I took precautions and did it by bank transfer. Providing all my and bank details. Unfortunately, today the assistance answers are always the same, like a copy and paste, that is, they are queued for processing by the financial department. Honestly, I don't feel like losing money like in the old experience and given your reviews I thought I'd ask for help. Hope to receive good news. Thanks Guru
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2 years ago
Dear Dani70,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Honestly their site times are 3 to 5 working days, that's why I sent a complaint, it's been more than these days, and I haven't received the email from the finance department.
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2 years ago
Thank you for your reply, Dani70. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
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Thanks for the help I hope to solve it as soon as possible, I see that many have the same problem as me, so I am very worried.
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2 years ago
Translation
As if by magic, I got an answer from the finance department and the bill arrived on the same day. Beyond belief . Thanks anyway for your concern
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2 years ago
Awesome news, Dani70. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
