The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Good day,
I was advised that you would also be able to assist with problems with withdrawing winnings in sports betting. On December 31, 2021, I requested a payment of 500 euros, which has not yet been received in my bank account. The live chat is only available in English, although I sometimes get answers in German. However, these are neither helpful nor effective. My emails are not replied to at all. It is repeatedly written that a payout can take up to three working days, in exceptional cases longer. I find this answer to be quite "simple". If I am offered to expedite the action, the chat simply closes.
I hope for quick help.
Kind regards
Robin H ***
Dear Robin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Hello Kristina,
then I'll be patient this week and get in touch again if nothing has happened.
Many greetings