The player from Germany is questioning the verification process. The last message from the player indicated he received his winnings, therefore we closed this complaint as 'resolved'.
FEZbet Casino - Player’s having difficulties withdrawing his winnings.
Amount: €1,500
FEZbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
You don't want to pay me out even though the city, mobile phone provider ID card ect everything is available. The general terms and conditions have been met. You are held out as a customer and the 3 days are rum for verifying
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Public
Public
4 years ago
Dear Deniz,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.
Because it may take longer to fully review all documents, we advise players to be patient and wait at least 14 days before submitting complaints.
If your account isn’t successfully verified by this time period, we will intervene. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
4 years ago
Translation
Good day,
Thank you for the fast answer.
Great, then we'll wait a little longer.
Lg
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Public
Public
4 years ago
Translation
Update KYC process was completed this morning, according to the finance department.
On July 14, July 15, July 16, 2020, 3 withdrawals of € 500 each were requested.
Wait and see when you approve them or if you put me off.
I think you should now pay off the money quickly but wait until again and according to the chat only a piece of payment of € 500.
Well I think if you deal with customers like this you are not competitive here.
Other providers are more direct there without problems.
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Public
Public
4 years ago
Translation
Update according to the finance department, you stick to a following payment plan for which I have no understanding. He exceeds the set 3 days a payment of his own terms and conditions. 
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Public
Public
4 years ago
Translation
I find the behavior of the support absolutely not correct. I was informed in Live Chat today that my € 1,500 will be paid out today by the finance department.
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Public
Public
4 years ago
Deniz, I understand your frustration, but it seems that this is on a good way. Please be patient and hopefully you will receive your withdrawal soon.
Let me know, if there is anything new, I am looking forward to hearing some great news.
Public
Public
4 years ago
Translation
As a customer, I feel fooled around.
I am now waiting to see if you stick to the payment schedule and will report
Lg
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