Fever Slots Casino ON - Player's withdrawal has been delayed.

Hi. started to play at Fever Slots in August of this year. I initially won $8000 on Mining Pots of Gold. I played for a few days and decided to withdraw $4700. This was September 2. The withdrawal requested proof of payment, so after many emails to Six Gaming and trying to access someone on their 'Live Chat', their uploader was fixed and my proof of payment was accepted and verified. I would receive my withdrawal in about 7 days. 7 days passed and I hadn't received my funds. Emailing this casino is a nightmare; they never respond. Their 'Live Chat' says that you're number 1 in the queue, but after two hours, nobody came online at all. I gave up on that. I have sent multiple emails to Six Gaming and only ONE email asking my username, DOB and the website I was playing at. No other response since September 9. I can access my account and the withdrawal still says that it's pending and it's been pending since September 2. I am so annoyed right now and feel I will never see these winnings actually given to me. This casino is also under the umbrella of Igaming Ontario, so I have emailed them and they say that I need to take it up with the casino. How can I possibly do that when they don't respond ever? Please save your money for other casinos! I've had some casinos that withdraw instantaneously and respond to emails and questions! I don't even know if there is anything else I can do.

Dear jillybean1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please explain what the 'reversed from transaction' means?
• Could you please share your communication with the casino regarding the pending withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi. I replied in an email. It is now a week later. I received an email from ‘Troy’ stating that he personally processed my withdrawal and it should be in my account in 1-3 days. Well, here we are…another week gone by and nothing. Everyone avoid Fever Slots like the plague…they never pay out!!

Dear jillybean1974, have you received your withdrawal?

Hi!

No, I haven’t. I’ve been emailing them to look into it again, but I’ve heard nothing from them since September 18, when I received an email from Troy, that he personally processed my withdrawal. I’m not sure what to do now.

Thank you very much, jillybean1974, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear jillybean1974, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Fever Slots Casino ON representative to join this conversation. 

Dear Fever Slots Casino ON, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jillybean1974, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.