The player from Austria has been waiting over 24 hours for a withdrawal, which was canceled and returned to the account. They are now faced with multiple account verification requests, despite earlier providing necessary information. This experience raises doubts about their continued play on the site.
Felix Spin Casino - Player's withdrawal has been delayed and canceled.
Amount: €250
Felix Spin Casino
Safety Index:Fresh casinoSafety Index
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7.3
Felix Spin Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.3. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 10h 58m 49s
Case summary
2 days ago
Public
Public
2 days ago
Translation
I have now been waiting over 24 hours for my withdrawal, even though customer service informed me that they would re-initiate the process. Now suddenly, both withdrawals have been canceled, and the money has been returned to my account. I am being asked to verify my account with all sorts of data. I only sent the name, date, and account number from the bank statement, cropped, because in my opinion, more than that is none of their business! After all, I also sent the money to them from this account, and it's in my name! I find it disappointing because I actually liked the site. But if it's already this complicated with the first withdrawals, I'm not sure if I can keep playing there. I have restarted the withdrawal process again with the total amount of €250. I'm curious to see what happens next, and I hope you can assist me with this? 🫣
Automatic translation:
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Public
2 days ago
Hello Gingerrina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Felix Spin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process is mandatory in every single online casino and you have to provide all the documents requested by the casino.
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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