Favbet Casino - Player’s account has been blocked.

Hello my name s Caique and i m here to kindly tell you my experience at favbet KYC after won arround 4000€ without any bonus taken. They ask it day by day and all sent by me 

- id front and back sent 

- Ultitly bills sent ( 2 )

- selfie holding my id ( sent )

- several prints wallet ( verified and details etc =

- selfie holding my id and a papper with date ( sent )

- selfie of id and paper with date and also date coincide in camera ( sent )

- selfie of id and newspaper dated ( this time ) and also date at camera coincides with newspaper ( sent )

after send all this requests and docs all Ok legit they simple blocked my account !! And delyng with excuses in order to not pay

Hello monkaique,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino didn’t provide any further explanation regarding the blocked account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Ola Kristina obrigada pela resposta . Como disse o Casino Favbet simplesmente bloqueou me conta 3940 €

this s a really sad story and bad behavior:

first day arround 13 august they ask me id front and back ( i sent all 100% )

next day 14 they asked me utility bill ( ssent all 100%)

next day they asked me to send neteller profile ( sent all 100%)

next day they ask me to send neteller settings / account verified ( sent all 100%)

next day they ask me to send selfie of me holding my idcard fron t and back ( sent all 100%

next day ask me to send another utility from july ( sent all 100%

next day ask me to send me holding my id and a paper with current date wrote ( sent all 100%

next day ask me to send me holding id and paper with current date at paper and also that coincides with camera ( sent all 100%

next day ask me to send me holding id and a newspaper with current date ( send them a weekly newspaper date betweeen 15 and 21 august and date on camera 17 august

next day ask me to send me holding id and a daily nesnpaper with current date and also date on camera ( sent all 100%

for last ask me to send me holding my id with their email on pc or phone showing their message ( sent all 100%

this is amazing and Unreal i allways sent them what they ask it for and they just simple day by day ask something else just to not reopen or pay my money won.

excuse me the expression but think next time they will ask me to provide me holding my id and also toilet paper

They must be joking

kindly help me i start to be desesperate 

sincerily Caique

Thank you very much monkaique for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello monkaique,

I looked at your complaint and will do my best to help you. I would like to invite Favbet Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the Favbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.