FatPirate Casino - Player’s withdrawal is delayed due to verification issues.

I am experiencing the same issue as I have with other casinos of this style. My withdrawal is stuck as pending verification, yet it also doesn't allow me to verify. When I talk to the chat, they say they will check, but then it closes and I can't access the chat anymore. Previously, I was able to cash out at Malina after posting my complaint here! Thank you in advance.

Dear fragaebg8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Did you accumulate your winnings with or without an active bonus?

When did you request the withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have not made any withdrawals at this casino, it is the first. I do not accumulate playing with a bonus, I never take it because then and I know what happens. I requested the withdrawal 7 days ago. I think I only spoke to them through the live chat. I will look but I think it is not saved.

Income received, verified, you put the complaint here and they do it, I only have Redonbet left, which is the highest

Dear fragaebg8,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru