The player from Portugal is asking for a deposit refund since they asked to be self-excluded from the whole platform. Unfortunately, the self-exclusion is only active in the specific casino. Since the player didn't request it directly from this casino, we didn't think that he was entitled to the refund. Therefore, we rejected this complaint.
FatBoss Casino - Player's asking for a deposit refund.
Amount: €1,800
FatBoss Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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