FastPay Casino - Player believes that their withdrawal has been delayed.

2 withdrawals, first for $1000 (15/06) second $2000(16/06)

I Have previously had multiple withdrawals to bank acc with no issues including $7500 the previous week, all processed and amount in my bank within 3 days after depositing with Visa bank.

Both these withdrawals are back to Card used to deposit, have not received funds and my bank cannot see any transactions nor have blocked any. Still waiting for fastpay investigation

Dear 85mccurley,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Withdrawals were both rejected the same day by my financial Institution, I received the transaction numbers and authorisation codes from my bank which I then provided to fastpay along with bank account statements. Has been in review ever since and no communication as to how long until my mo ey is returned to my account.

Dear 85mccurley,

Have you received your withdrawal from the casino yet?

Still haven't received winnings in bank account or refund to casino account. Still haven't heard back from casino after requesting an update