FastBet Casino - Player’s withdrawal is delayed despite verification.

Hi,

My withdrawal has been placed as "pending" for over two weeks but I never recieve my money. When I contact customer support they keep telling me the same thing over and over that I will recieve my withdrawal "soon" but they can't give any timeframe of when that will be.

I am fully verified and never used any bonus.

Is this something you can assist me with?

Hello ah56,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FastBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is this your first ever withdrawal from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you for the fast response.

My account was fully verified two weeks ago and this is my first withdrawal.

The last time I spoke with customer support was two days ago when I again asked why my withdrawal is taking so long and they said the same thing as they have done every time I've asked. That they are processing it and will try to speed it up as much as possible but that they can't give me any timeframe of how long it will take.

Regards,

Anders

Hello ah56 and thank you for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi ah56,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear FastBet Casino, I invite you to join this conversation and participate in resolving the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear ah56, I was able to reach the casino representative and they informed me that customer support would contact you to help you solve the issue.

Please, let me know if you have received any messages from them.

Hi Natalia,

I received an email from Fastbet three days ago where they asked me for my phone number so that they could contact me. I gave them my phone number and got an answer back where they thanked me for providing it.

Since then I haven't heard from them at all. No phone call or email and I still haven't received my withdrawal.

Regards,

Anders

Thank you for the updates, ah56. I will contact the casino representative again and ask them to check the issue.

Dear ah56, the casino representative informed me that your issue was resolved. Can you please confirm if you have received the withdrawal?

Hi Natalia,

Yes, the issue has been resolved and I have received my withdrawal. Thank you very much for your help!

Regards,

Anders

Dear ah56,

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Natalia

Casino.Guru