The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Fairspin Casino - Player’s winnings haven’t been received yet.
Amount: €37
Fairspin Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi
they hold (2x) 10€
and (1x)17€
The 2x 10 € are payouts from the token holding. Afterwards they say you have to move the funds back and forth beforehand.. Remember what the first currency was when you made a deposit..
The casino game lives on tricks..
However, despite all fraudulent intentions and general terms and conditions, I must at least be able to do the basic things without directly
getting robbed and...
If I am then laughed at after hours in the chat and spammed with ready-made pm, that is unprofessional.
I ever did that with 2 deposuts at once.. I had to wait almost 3 weeks.. There were at least a few
spins....
When I see what's going on in the crypto market right now... The casino says the payment system is from the casino. Broken.. Instead of giving an info let them deposit everything.... Then the support employee laughs and offers cashback if I deposit again now.. P
______--____________
Looks like an Exit SCAM..
How reckless they dare to talk..
In the beginning everything was more serious and mistakes were accepted and owed with an achievement I had
Get spins last time
Automatic translation:
Public
Public
2 years ago
Dear realtalkonny,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Hi!
A certain technichal issues have emerged with your previous withdrawal request.
However, we are always working hard to fix them and would like to present you with a solution: In order to recieve your funds, please, make a new withdrawal request using Bank Account (IBAN) payment method and we will make sure to process it.
Please, keep in mind, that all the withdrawals on our website are processed manually to ensure maximal levels of security and it might take up to 10 business days.
In case if you got any additional questions regarding this situation or our website, please reach out to us vila LiveChat or E-mail at support.ru@fairspin.io and we will be glad to answer all of your questions.
Respectfully,
Fairspin
