Fafabet Casino UK - The player's dissatisfied with the casino's RTP.

I started to use this casino /betting site for about week and ever game I played I lost, which is okay, but no wins RTP is shocking and i believe that this as a casino is very poor and needs to get its act together, i received 5 euro casino bonus, nothing else no welcome bonus no free bets nothing as advertised, poor customer service as there site is down since 6am today for maintenance, never received any notification about same or how long is will be down for ?

Dear cuan45,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

thanks for reply, while i disagree with your views and something not right with this casino, not because i didn't win, but just the way the games were been activated.

Just a matter of interest do you play on this sites and try them out?

thanks Eugene

Dear cuan45,

Unfortunately, we can't rate casinos based on one player's experience. If you are really interested in how we review casinos, please check the following article: https://casino.guru/our-casino-reviews.

Also as long as there isn't any concrete evidence, we can't contact the casino. If you do have any please send it to nikolas.b@casino.guru, otherwise we will be forced to close the complaint.

Dear cuan45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close complaint as I have close my account with this Rouge casino

The complaint will be now closed based on the player's request.