Fafabet Casino UK - Player complains that he didn’t win anything.

Hi i feel i was scammed i put lots money in this site but dead spins after dead spins plus they stopped given me 10 peecent back on my losses every week any know about this site FaFabet

Dear SEAN0009,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

PS: Lastly, could you please advise the correct URL of the website?

this is FAFABET not the one above

its FaFabet you can see screenshot i net deposit 700 and you clearly didnt read what i sent i said i dont get 10 percent back on losses which it says i should get username Sean00000 slots allways a joke i feel im scammed net deposit 700

Thank you, SEAN0009, for your reply. We will add Fafabet Casino to our database and then switch this complaint accordingly.

I have checked the Cashback bonus rules and this is what I found (here): Is this the exact bonus that has been discontinued inside your casino account?

"Up to £/€100 Get Your Losses Back Every Week

How It Works:

1. To qualify you must place a minimum of 5 bets during the week.

2. You total amount of all your bets is no less than £/€150.

3. If at the end of the week your account has losses overall and losses in the given week you will get 10% back of your weekly losses as a Casino bonus on Monday. Up to £/€100

4. VIP customers will get an extra 10% Sports Free bet."

Looking forward to hearing from you.

Ya can you just tell me if this site is good are is it untrust worthly thanks

I'm sorry, but we are still working on the review. Please bear with me for a couple of days till it will be checked thoroughly. Meanwhile, is the above-mentioned bonus the exact one that has been discontinued inside your casino account?

Well i have to beg them for 10 percent bonus back eveey week they dont add it at all unless i ask them

you can see 10 percent back on losses in screenshot but they dont add unless i beg them for it everyweek im not sure they are goodsite ive lost 700 euros with deposits i feel scammed

Hey its ok ye can close this case its ok i sorted it out thanks

I started winning now i notice ye have questionable reptation on it do 5.4 out off 10 and it says no irish players i play on it im irish

Thank you, SEAN0009, for the update. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Could you please advise if the problem with the cashback bonus was sorted already? Thank you.

Yes but i keep asking for the bonus its not added auto

Last time you confirmed that the issue with the cashback bonus has been resolved.

Could you please elaborate?

Not resolved at all i keep having to aak them to add bonus every week which is annoying they should add auto .

I'm sorry but if the only issue is that you have to ask for a cashback bonus, I don't see it as a problem. Please understand that we can't punish the casino for not activating bonuses automatically. Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. Therefore, being asked to contact Customer Service to get a cashback bonus is not considered to be an issue.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ok then can you let me know if thecasino is a scam are not i have a net deposit 1000 losses i never win on it

Return to player(RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period that he should get very lucky over the next period of time. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results have no influence on future results. The law of big numbers is saying that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

 

https://www.youtube.com/watch?v=s0rVhAZL1-E

 

https://www.youtube.com/watch?v=s9fzMDzadtA

Please understand that without supporting evidence, such as your game history we are unable to proceed with this case.

 

Dear SEAN0009,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Just close it

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.