Fabspins Casino - Player’s withdrawal has been delayed.

I am writing to dispute the inadequate and unreliable experience I have encountered while attempting to withdraw funds from my account. Despite desperately trying to withdraw funds into my account, FabSpins casino has given no explanation or clarification as to why it hasn't paid me by now. For weeks now, I have been sending emails and contacting customer support, but they have yet to provide a single respectable response. This is extremely concerning and has me feeling incredibly frustrated. It is unacceptable that FabSpins offers such poor customer service, not even bothering to acknowledge my numerous communication attempts or be upfront and transparent with me.

Not only does this make me question my relationship with them as a customer, it also makes me doubt the legitimacy of their Terms Of Service. Their operator/customer service team never provides helpful solutions or tries to actively look for a resolution to any issue I face; instead, I'm met with apathy and indifference. It's disheartening to realize that those who are supposed to provide me with an enjoyable experience could not care less about my concerns. I've only been answered with generic responses claiming my funds should arrive any day now - something which leads me to believe that their publicized conditions were either an exaggeration or a deliberate ploy used in order to scam customers out of their money. This level of incompetence is completely unacceptable.

Regardless of my attempts (almost daily) to reach FabSpins Casino, I am frequently refused the opportunity to speak with a manager or someone who can resolve this issue. On rare occasions, when I do get through, they acknowledge that there is an overdue payment and express their apologies - nothing more. No one has been able to give me a date for payment; it's always "check back in 72 hours."

FabSpins acknowledges that I have been a great customer and that I did not break any rules or terms. They also assured me that I did everything possible, from verification to withdrawal processes, correctly. There is no reason why they should not be able to pay me.

I have all our correspondence (each chat and email saved), plus hundreds of screenshots from my withdrawal procedure to account info, updates, and ledger snapshots, completely documented.

I would greatly appreciate if you could investigate this matter as I seek assistance in claiming my rightful funds and preventing anyone else from becoming another victim of this scam.

If you need further information (chats, screenshots), please let me know. I can furnish anything needed, and you can expect full transparency from me.

Dear rwtermanini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you so much for your time and please know that I am grateful for your help. I signed up on December 4th, deposited a few times using bonus codes, and played for a few hours. I had only made a few deposits that day just prior to my withdrawal request. To answer your query, no - I have never before successfully withdrawn any winnings from FabSpins Casino.

With regard to verification. yes, I immediately finished the KYC verification around the time of my win and made sure that all of my account details were accurate. To ensure that everything went smoothly, I made sure to contact live support right away to confirm my account details.

As for using a bonus, yes, at the time, I was using a bonus code for new members that had been added to my account prior to redemption. To ensure compliance with all terms and rules outlined in the bonus conditions, I mainly adhered to one slot throughout gameplay. Furthermore, I made sure to comply with all bonus terms. All playthrough demands, game choices and other criteria were fulfilled during my gaming session in accordance to the bonus regulations and general rules.

If you have any other questions, please let me know. I am happy to provide transparent and honest information right away. Your expertise and help are greatly appreciated, and I look forward to a successful resolution.

Greetings! The deadline for Casino.Guru to submit a response rapidly approaches, so I am here as a friendly reminder that if you need anything from me, please do not hesitate to reach out. Throughout this entire process, I have remained truthful, responsive to all inquiries, and transparent in my communication regarding the issue. Furthermore, I carefully followed all of the casino's regulations without fail - and they have repeatedly acknowledged this. The casino has confirmed my legitimacy on multiple occasions, yet they still persist in their dawdling. As shown by the numerous reviews and grievances, I am not an isolated instance of this ordeal. I am eagerly anticipating delivering justice in this case and dedicating all my efforts to ensure that no one else is ever wronged by FabSpins Casinos. If you would like to know more or seek additional proof of my veracity, please do not hesitate to contact me! Thank you so much for your help and expertise!

Thank you very much for your reply, rwtermanini. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you for getting back to me so quickly. I greatly appreciate it. My withdrawal status has remained the same since I requested it. I am willing to share any proof, including account information page snapshots, transaction ledger histories starting from day one, my withdrawals tab showing the pending status and request date, verified documents page screenshots, and chat log or email correspondences which will demonstrate that nothing has progressed yet. Withdrawals should be approved within three to five business days (I think they go by the length of a day on Mercury, which is about 1,416 Earth hours). I have tried contacting the casino multiple times since my last message, but I keep getting the same response (cut and paste from chat):

"Sorry for the inconvenience this has caused."

"Please, be rest assured that our payment team will do their best to process your request as soon as possible."

"I have noted and follow up your withdrawal request."

Unfortunately, no timeline would be given, and I was blocked from contacting a supervisor for further details. I do not feel this is a fair way to treat loyal players, and I am highly disappointed with the casino's handling of my request.

Thank you very much, rwtermanini, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear rwtermanini,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Fabspins Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Fabspins Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when they can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

Thank you Tomas for your assistance in investigating this matter. I am keen to hear from FabSpins Casino about how they plan to resolve this unfortunate incident.

I expect FabSpins Casino to take all customer complaints seriously and understand the inconveniences and detriment to their business that negligent withdrawal delays bring. However, I will not accept silence as a response. I'm resolute in my convictions and will take all necessary actions to correct the wrongs which have been inflicted.

As I stated before, I am willing to supply any proof requested while remaining professional and fair. Furthermore, I am prepared to show documentation of the legitimacy of my statements with total transparency, honesty, and integrity. I hope the same will be reciprocated. I look forward to their response.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rwtermanini,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you consult the gambling authority that the casino is regulated by.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas