The player from Australia requested a withdrawal in November. It has not been processed. The complaint was rejected because the player didn't respond to our messages and questions.
I submitted a withdrawal at FABSPINS and it’s just been pending and they keep giving the same generic responses
Dear toakley351,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hello yes I passed the verification. I havnt made any withdrawals, no bonuses used.
Thank you very much for your reply, toakley351. Is the withdrawal request still marked as pending in your account?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.