The player from the United Kingdom deposited £1315 into a casino account that was later found to be illegal for UK players. After discovering this issue and contacting support, the casino blocked the account without verifying the player during account creation. The player has requested a refund of all deposits but has received no response.
F7 Casino - Player's account has been closed following deposit issues.
Amount: £1,315
F7 Casino
Safety Index:Fresh casinoSafety Index
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7.3
F7 Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.3. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 18h 48m 25s
Case summary
8 hours ago
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yesterday
I found the casino on one of the websites where it was written that players from the UK are welcome, I created an account and deposited £1315. After some time I decided to review the therms and conditions. However, it turned out that the game is illegal for players from the UK and they cannot make deposits. So why could I deposit money and play. After contacting support on their website they immediately blocked my account. Why did they not verify the user during the creation of the account and then did not do it. These are fraudulent practices. I wrote an email asking for a refund of all my deposits but no response.
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yesterday
Dear grzegorz91wisniewski,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
How were you able to create an account from the UK despite the pop-up warning during registration?
Did you use a VPN?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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yesterday
I didn't use a vpn, I can see f7casino that has therms and conditions that they don't accept UK players and deposits. Then after registration they want you to verify a UK phone number and send a UK driver license. This is pure fraud... I think f7casino should block my account when I open it after I verify my UK phone number, not let me play for real money and make deposits
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11 hours ago
I tried to open an account with a different email address and this message appears (attached). I have not encountered anything like this when opening my account. I think many people have encountered this situation after reading my review on trustpilot.com
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9 hours ago
Please read this user's review. He encountered the same problem with the same casino
https://uk.trustpilot.com/reviews/67369d2d5a62ec93bd5c881b
Casino Guru is examining the case
