The player from Germany has deposited money into casino account but the funds seem to be lost. It has been credited with delay.
F1 Casino - Player’s deposit has never been credited to his casino account.
Amount: €10
F1 Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
A few days ago I made a deposit using cashtocode and have neither the bonus nor my deposit into my account. I complained about chat but there is no easy chat and I am not helped, and I also wrote an e-mail and I do not get an answer that is the total rip off. Normally it would have to be legally punished at least as a scam like mine is legally punished for it is my opinion and then with more often painter also to prove then even with several times conspicuous scams, simply remove the license
Automatic translation:
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3 years ago
Dear Murat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Additional comments from the player:
"No, I have deposited a few times at this casino and actually had no problems, except for this deposit.
According to my F1 casino account status in the transaction list
the 10 € + 250% as received (confirmed), but not credited, so not
lost.
I send him the chat history with the casino service,
Screenshot of the F1 Casino transaction confirmation via cash code (10 €) and the
associated sales point CashtoCode receipt under which of him
given e-mail address. "
Automatic translation:
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3 years ago
Thank you very much, Murat, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Murat,
I looked at your complaint and will do my best to help you. I would like to invite F1 Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?
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3 years ago
We would like to ask the F1 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Additional comments from the player:
"Many love Thanks to the casino I have credited the 10 €"
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3 years ago
Dear Murat,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
