HomeComplaintsF1 Casino - Player is facing withdrawal issues.

F1 Casino - Player is facing withdrawal issues.

Amount: €500

F1 Casino
Safety Index:High
Submitted: 10 Nov 2024
Case opened Current status

Waiting for player to reply

0d 16h 34m 1s

Case summary

6 days ago

The player from Lithuania is experiencing issues with withdrawing funds from the casino.

Sensitive attachment
Sensitive attachment
2 weeks ago

Public
Public
1 week ago

Dear neringagroju,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process. 

  • Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela



Public
Public
6 days ago

Dear neringagroju,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

neringagroju has 0d 16h 34m 1s to reply

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