Vera&John Casino JP - Player's winnings have been confiscated.

My balance was unfairly confiscated at this Vera & John Casino.

No matter how many times I inquire, they avoid giving me a specific answer, and just say, "We would like to inform you that we have identified fraudulent activity in your game and determined that it violates our terms of use."

I was just given this answer.

I have asked for an explanation of the specific types of fraudulent conduct that occurred in the game I played, but I have not received any response, so I would like to request that you intervene.

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Dear miraimirai,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm whether you currently have access to your gaming account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Dear miraimirai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.