RoboCat Casino - Player's account is closed but still receiving promotions.

I can't stand this company anymore. I've sent them over 10 messages asking them to stop sending me promotions and offers because my account is closed. Each time, the company forwards the case to someone else, and after a while, I get promotions again that I won't use because I no longer have an active account with this company.

This matter has been dragging on for months, and I'm fed up. Maybe after I intervene here, the company will stop harassing me with promotions I can't use anyway.

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Dear levy09,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm the reason for your account closure?
• Have you tried clicking on the "unsubscribe" button at the bottom of the newsletter?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

After withdrawing the money, the company closed my account, and I had no intention of using it again. I can't log in, so there's no way to unsubscribe. I've sent dozens of messages to this company, and each time they assure me they won't send them any more messages. I send them screenshots, and I continue to receive messages, not only via email but also via text message.

I don't know why they're sending promotions to someone who can't use them. I don't know how to talk to this company anymore. Maybe intervening here will stop them from harassing me.

Once again, Ive received harassing messages from this company. I've written to them about 10 times stating that I don't want to receive these messages. Each time, they tell me I won't receive them, but they keep coming.

NOVAFORGE LTD has been harassing me for several months. I don't know what to do; I don't want to receive these messages. Furthermore, my account is blocked, so I can't use them anyway; the company is doing this deliberately. I don't know where to report this, but I feel harassed by them.

Dear levy09,

To clarify, could you please confirm the reason for your account closure?

Thank you for your patience and cooperation.

The company closed my account and withdrew the money. I don't know why, as I haven't received any such notification.

Interestingly, the company claims my account is active, but I've already confirmed this with them, proving it's not, and sending screenshots of the website to confirm this.

I also have numerous emails – probably about 10 – in which I inform the company that I don't want to receive promotional offers. After one, I have no intention of using them, and after two, I wouldn't even be able to.

The company regularly assures me that I won't receive them again, and then I'm harassed and harassed again.

Dear levy09, Thank you for your clarification regarding the matter.

I regret to inform you that the casino is only required to seize email promotions in instances where responsible gaming considerations are applicable. Therefore, I would kindly suggest that you unsubscribe from the casino's newsletter or mark it as spam for your convenience. If I have overlooked any details or if you have further information to share, please do not hesitate to let me know. Otherwise, we will no option but to reject this complaint. Thank you for your understanding.

Best regards,

Attila

I can't unsubscribe because the casino closed my account. Furthermore, I've been informed numerous times that I won't receive these messages anymore. These messages can't be blocked on my phone because they don't have a sender number. This company is harassing me, and despite my requests, they keep doing it. It's a crime. Where can I report this type of issue? Why don't you invite a casino representative? I have evidence that they're deceiving and harassing me. They're saying I won't receive messages, but I just received another one. This is the same company that lies and deceives me in other disputes with me.

This company is harassing me!!!! It won't leave me alone. If you want, I can forward all the messages from this company. We can't allow this company to harass people. I'm no longer a customer of this company.

If you'd like, I can record a video showing how these text messages can't be canceled because they don't have a sender number. I'm bombarded with hundreds of messages every day.

Unfortunately, if it were possible to disable or block it, I would. Unfortunately, it's impossible, and the casino is committing a crime and has been harassing me with these messages for months without doing anything about it.

I don't understand why the casino has such high credibility if it's already harassing its former customers?

I've now written to the body overseeing the licensing of this disgusting company. Places like this should be calling out harassment and stalking practices. And now, a crime is being committed against me by the company. I'm correcting the name of the company here: STELLAR LTD.

Dear levy09,

I understand your desire to unsubscribe from promotional materials and agree that the casino should respect your decision without resistance. However, Casino Guru's support is primarily focused on assisting players struggling with gambling addiction, as they are particularly vulnerable. While casinos, like any business, are entitled to employ persuasive tactics to retain customers, I encourage you to remain firm in your decision. It appears you possess the willpower to refrain from visiting the casino independently. Therefore, I must close this complaint. I regret that I could not provide more direct assistance.