Home Complaints Ez7win Casino - Player's account has been blocked.

Ez7win Casino - Player's account has been blocked.

Black points: 500

Amount: 4,173.04 RM

Ez7win Casino
Bad reputation
Submitted: 03 Sep 2020 | Unresolved : 02 Oct 2020
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

11 months ago

The player's account has been blocked when requested for withdrawal. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Private
1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
1 year ago

Dear Rudy,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would move forward. Was this is your first withdrawal request? Did you play with bonus money? Did you finish KYC verification. Also please, send me any other relevant proof you have to nikolas.@casino.guru.

Best regards,

Nick

Public
1 year ago

Dear Nick,


1. This is not my first withdrawal request.

2. I did not play with bonus money.

Prove deposit to casino as attached.

3. Plz explain KYC verification for me to response.


file

Edited
Public
1 year ago

Hi Nick,


Seek yr advice a stern action to be taken to this Ez7win company. I shall viral their bad habits of cheating customers. Plz smile because issue will be raise in parliment & the whole casinos shall be effected their operations in Malaysia.


Edited
Public
1 year ago

Dear Rudy,

KYC verification is when the casino requests your documents to prove your identity. It's mostly done when you request your first withdrawal. Could you please adivse if you have done any kind of verification in the casino?

Public
1 year ago

Dear Nick,


Yes, I have done it.

Edited
Public
1 year ago

Thank you for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
1 year ago

Hi Rudy,

I'm taking over your complaint. I will contact the casino and see if I can help.

Public
1 year ago

Dear Mr. Peter,


Appreciate your kind helps...


Rgds

Edited
Public
1 year ago

Hi Peter,


May I know the response from Ez7win Casino?

Edited
Public
1 year ago

Hi Rudy,

I haven't received any reply yet. We would like to ask the Ez7win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Public
12 months ago

Hi Peter,


The set time frame is almost ends.

I don't expect much Ez7win Casino will reply & solve the issue, not only to me but to many players as well.

As I mentioned earlier, issues highlighted shall effect the rest of Casino in Malaysia. I'm serious.

The law will take over soon.



Thank you for your assistance.

Regards.

Edited
Public
11 months ago

Hi Rudy,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter