Extra Vegas Casino - Player’s withdrawal declined.

While joining Extra Vegas Casino I had a chat explaining how I’ve previously played on a casino that scammed me for random over betting rules. Extra Vegas live chat told me oh sorry to hear that we don’t have anything like that here etc, so I play play play lost a lot finally won.. and on last day of pending withdrawal they send me a DECLINED* stating I broke TOS betting over $5. meanwhile I asked live chat prior to initial deposit about this and they will not pay me out and expect me to keep depositing stupid crooks, don’t trust any of them ExtraVegas, SpartanSlots, RichCasino, Box24Casino, CasinoMoons, they will take all deposits but moment you try to withdrawal they’ll pull something outta their sleeve so crooked and cruel they profit off me and if I win they just say oh no sorry. dont Mess with these guys you’re getting robbed from the beginning.

Dear Joshua,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Please let me ask you a few questions so I can understand this matter completely. Firstly, did you claim any bonus?  If yes, could you specify which bonus it was? Also, could you provide me the chat transcript or communication screenshot to support your claims? Thank you so much in advance for your reply.

Kind regards,

Satrio

Dear Joshua,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

I’ve contacted Extra Vegas Live chat multiple times, I’m furious they won’t give me my Live Chat Transcripts they keep going back to oh you broke our TOS, as I previously stated before depositing I have a good conversation with live chat about my previous experience on 6Black casino where I won 6000Euros on angler and same situation some weird overbetting rule I’ve had no idea about. So when joining extra Vegas I brought all of this up in high detail and their live chat literally said " sorry you had the experience, we don’t have any rules like that here. And further more made me feel comfortable and safe to play on their site. I made many deposits and would bet small and move up if I won. when I won the $2209 I started betting at $5 mainly the entire time ( which is what happened to be the max bet

bonus or something but I had no clue because live chat previous convos.  Live chat was saying oh wow great nice win keep going etc. Just to pull all this and cancel my withdrawal and say I overbetting. You don’t know how furious I am pull up all of my live chat transcript and realize that they’re are deceiving liars with no hearts and lies to me to make me play now I’m screwed again exact same situation twice!!!! They don’t care man it’s sickening and it’s de ja vu they know about my whole issue / question said no I’m fine then say hey you broke it like omg 

They take my deposits so fast yes I played with a match bonus but still I asked extra Vega about betting size rules they claimed we don’t have that rule here. It’s all in their transcripts if they will actually provide them and not pull more strings around.

They can’t sit there and say I broke the rule, The rule I asked live chat about and live chat said they don’t have that rule here! PLEASE how did I break the rule when your Customer Service gave me false information and lies ( slander ) 

eXtra Vegas VIP Manager emailed me same bulls**t but they wont provide transcripts because they know lmfao it’s all their so obvious it will make them look Soooooo bad! It Would of been my earliest chat convos I need them all it’s all there 

Dear Joshua,

Thanks for your response. Could you please forward me the email from the casino VIP manager? We would like to investigate this case further. Thank you in advance.

Best regards,

Satrio

Your ticket is now solved! 

EXV Declined Withdrawal

VIP Manager

Mon, 10/21/19 12:56 pm

Dear Joshua,
We understand it is not the most pleasant situation. This is why we are always recommending cash back deals as alternate to players who do not wish to have any kind of rules attached by the system to their balance.
You may come on live help and experiment this cash option anytime.
Best wishes,
Extravegas Management Team

Joshua Lucca

Mon, 10/21/19 12:03 pm

I literally bet $5 only :/ really 

Sent from my iPhone

Joshua Lucca

Mon, 10/21/19 12:02 pm

Wow I bought
The feature omg so that’s why I lose everything 

Sent from my iPhone

VIP Manager

Mon, 10/21/19 11:55 am

Hello and a pleasure to hear from you, Joshua!
We have thoroughly reviewed your activity and interaction with our staff. The Accounting department have performed the withdrawal review on the 14th of October. They have found the following rule applied: https://www.extravegas.com/bonus-rules 3. Additional Terms and Conditions (Applicable to All Bonuses): "3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is $5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."
This Rule has been applied in accordance to the following play session: Fund Session ID 191007193869789522, game name ChilliPop.
You will be able to identify it in the Reconcile Reports section of your account.
Thank you and all our best wishes,
Extravegas Management Team

Joshua Lucca

Mon, 10/21/19 8:09 am

Hello I’m inquiring about my $2209 Withdrawal that was declined. I would like for you to send me every single live chat transcript I’ve had on Extra Vegas because you will see for yourself me talking for days about
This whole situation /
Scenario happened last
Year and live chat assured
Me I’d be fine, send me the chats please I want to blast you guys on every review site so I honest and unfaithful 

Sent from my iPhone

The best part was its all in the chat transcript when I first joined and was scared to deposit. I had a good conversation about this. i want to see them alll!

Hi Joshua,

Apologies for inconvenience this has caused. I am the casino Manager and I will get this checked asap. I need a couple of details from you. Could you please provide me your username and email address so that I can check this with the team and see why the your withdrawal request was declined.

Best regards,
Anup Shobinth

We would like to ask the Extra Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hopefully a resolution happens... 

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Joshua,

We are now waiting for the casino to provide us the relevant data regarding your case. In the meantime, Could you please send me your betting history, especially on the game you played when you got those winnings voided? Thank you so much

Again prior depositing on Extra Vegas, I had a few lengthly chats about a previous situation where i deposited money and played on 6Blackcasino.com that is where I had some crazy luck where I was betting $30-$90 spin and I won $6000EUROS and was later thrown with the Overbetting Rule and everything was confiscated. so Before depositing on extra Vegas I basically vented and told them the exact situation in high detail about everything, so I wanted to know prior to playing that I am not breaking any rule before I even deposit, I was told by live chat sorry josh for that experience but we Extra Vegas " do not have a rule like that here. " 

it was a good convo I was scared so much to put money on sites, anyways I went back to angler which I previously got confiscated on 6black and always have this feeling like oh maybe I will win if I play angler but usually I am afraid to play it and avoid, anyways I played angler at $5 for a long time. unTIL my balance was large and realized wow I can take I did the odd raise to $10 having no knowledge I’m breaking any rules because I’ve asked live chat prior about this EXACT problem! Anyways drop back to $5 because I was like hmm feels safe no overbetting etc... played chili pop I bought the feature for $279.00 did a few spins at $5-10 and got off, now I really regret the buy feature all though it wasn’t what I expected didn’t win anything I. Came close to even anyways i basically bet $5 majority and the odd up with no knoedge of overbetting 

I’m trying best to provide all relevant documents while I may not know how to properly access the information you want I am trying. I’m just being Completely  honest if I didn’t feel like I was cheated etc not trying to bash, I wouldn’t be sitting here trying to prove my case. I’m not trying to make this a guilty story but, I literally got kicked out today at 3am due to reasons out of my control or fault not going to get into that but now I’m stuck trying to find a place to rent, I was a loyal customer and very faithful in extra Vegas. I really talked to live chat specifically about stupid overbetting rules, but live chat said they don’t have that here. Man and if you check my logs like 85-90%+ of spins were $5 under... I got screwed because a couple of bigger bets and being given incorrect information that I cleared up before I would even deposit on the site. Not fair at all. I said do you have this rule! It was told no sorry josh we don’t have that rule here, then I deposit lots of money and win something that isn’t huge but would really help my financial situation and now they have the rule I broke it etc and everything confiscated! Totally unfair 

Hi Joshua,

I have contacted the casino and waiting for the relevant evidence from them Hopefully they will get back to us soon.

Regards,

Okay, thank you. 

Hi Joshua,

I hope you are well.

Please be informed that a full review of your account took place. The review included all documents, profile information, all account activity and game logs.

When checking the game logs, we noticed that you had bets of over 5, which is a breach of our terms and conditions.

Due to this reason, unfortunately your withdrawal request could not be approved and all the winnings were voided, as per the following rule that can be found on our site, under the Bonus Rules page:

Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.

So what about my chats with your lying website and customer service! You keep ignoring the fact this whole basis of the story revolves around your Scummy live chat transcripts! Where back then this rule didn’t exist!

pull the post them obviously you record/keep all transcripts! Let me see my transcript starting as early as my account was opened! You tell me about not having the overbetting rule etc, and when I win live chat says keep going keep going don’t lmfao

Where are the Live Chat Logs from the beginning of time! You guys are so crooked and cruel! It’s pathetic! It’s obvious you will never pay anybody! upon deposit your system makes our funds into a different currency in game / on your system so overbetting rule is always broken, but we see our local currency when behind computers it’s not! Secondly you can never win/get paid out because they will only let you win while under some t&c so if you do win and are smart

to withdrawal they’ll be flipping through pages of excuses... I wish I knew you had a gaming license from curaçao that right there means Scam because 6blackcasino had the same "licenses" which aren’t proper license so they can do say whatever  they want. It’s sad because I could walk into my local OLG and they could give me $200CAD free bonus I could put it in bet

whatever max win and then be able to withdraw simultaneously no stipulations. like this is just f***d up. 

Talking about $2200CAD and after years of losing, when you think you’ve won. They come stab you in the back again. Disgusting won’t even offer me any of my winnings when I was loyal / trustworthy and live chat told me lies! 

Drop this casino to blacklist please, look at their licesnses  they have none that enforce proper online gambling / payout etc. It’s a scam save the others

Hi Joshua,

We understand this must be frustrating for you when you may be accidentally hit and bet over the limit on bonus play. But I would ask, if you could possibly send me your betting history (on Chillipop game) to my email (satrio.y@casino.guru)? Thanks

Yes give me more time

Hi Joshua,

Any updates for this complaint? I will extend the timer to for you and please possibly send me your betting history (on Chillipop game) to my email (satrio.y@casino.guru)? Thanks

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.