The player from Spain had their accounts blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Extra Vegas Casino - Player’s accounts have been closed.
Amount: €430
Extra Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hello, I have closed my account at this casino and the other two from the same house: Winward and Winnerama.
We hope this email finds you well.
After a full review of your account activity, the management team has decided to terminate our business relationship and permanently close your Winward Casino account, in accordance with the following rule in our Terms and Conditions:
«2.6.4. The Company reserves the right to cancel the User's Account for any reason, at any time, without prior notice. "
Please note that this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future projects.
Automatic translation:
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4 years ago
Dear Zeusino,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have requested your account to be closed with Extra Vegas Casino? Was it closed already? What reason you have stated to close the account?
Could you please forward emails from other two casinos? My email address is petronela.k@casino.guru. Have you had any active balance in those two casinos?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Additional comments from the player:
"Hello Petronela, the fact is that I opened 3 accounts in different casinos of the same house: Winward, Extra Vegas and Winnarama, they closed the 3 of me having previously asked if there was a problem with that."
Automatic translation:
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4 years ago
Thank you very much for your reply. What reason you have stated to close the account?
Have you had any active balance in those casino accounts or have you been advised about any refunds of your deposits?
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4 years ago
Translation
This is the answer they gave me:
"After a full review of your account activity, the management team has decided to terminate our business relationship and permanently close your Winward Casino account, in accordance with the following rule in our Terms and Conditions:
«2.6.4. The Company reserves the right to cancel the User's Account for any reason, at any time, without prior notice. "
Please note that this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish him the best of luck in future projects. "
Edited
Automatic translation:
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4 years ago
I’m very sorry, Zeusino, but your case is still unclear to me. Could you please specify which account you have requested to be closed? Was it the one with Extra Vegas Casino?
