The player from Finland is struggling to close his casino account despite numerous requests via email. He reports that live chat is unresponsive and he continues to experience losses, with a latest loss of 700€. The complaint was resolved as the player got verified.
Extra Vegas Casino - Player is unable to close account.
Amount: ??
Extra Vegas Casino
Safety Index:Above averageSafety Index
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6.8
Extra Vegas Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
HELP ME CLOSE THIS ACCOUNT! They will not shut it despite the MANY EMAILS I've sent. Live chat ends conversations NO ONE is helping. AGAIN today I lost 700e
make the post private
Automatic translation:
Public
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1 year ago
Hello Lolna123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Extra Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you send them your first request to close your account/self-exclude? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hi Nick, thanks for your time. I finally GOT my account closed via chat. Everything is fine, I'm relieved. The appeal has been resolved.
Automatic translation:
Public
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1 year ago
Dear Lolna123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
