HomeComplaintsExtra Vegas Casino - Player is unable to close account.

Extra Vegas Casino - Player is unable to close account.

Amount: ??

Extra Vegas Casino
Safety Index:Above average
Submitted: 01 Dec 2023 | Resolved : 06 Dec 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

11 months ago

The player from Finland is struggling to close his casino account despite numerous requests via email. He reports that live chat is unresponsive and he continues to experience losses, with a latest loss of 700€. The complaint was resolved as the player got verified.

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11 months ago
Translation

HELP ME CLOSE THIS ACCOUNT! They will not shut it despite the MANY EMAILS I've sent. Live chat ends conversations NO ONE is helping. AGAIN today I lost 700e


make the post private

Automatic translation:
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11 months ago

Hello Lolna123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Extra Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you send them your first request to close your account/self-exclude? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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11 months ago
Translation

Hi Nick, thanks for your time. I finally GOT my account closed via chat. Everything is fine, I'm relieved. The appeal has been resolved.

Automatic translation:
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11 months ago

Dear Lolna123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Casino.Guru

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