Extra Vegas Casino - Player has a problem with withdrawal.

I made a withdrawal of money at extravegas.com, but until now it has not been processed, my account has been verified and I have already made a deposit, the amount of money that I want to withdraw is 500usd .. can it be responded or not?

Hello Osi.

We are very sorry to hear that you have problems with this casino. Did they inform you about the reason why your withdrawal cannot be processed? What kind of documents did you send them during the verification procedure?

hallo matej...

for data verification I have sent :

1. my ID card
2. e-bill
3. bank statement

my account was suddenly closed because I had multiple accounts, I only have this one account, and it has been verified by EXGAS Vegas

and I have also deposited into exsta vegas to proceed with the activation of my account ... and for the process of withdrawing my bonus winnings

My bonus wins are twofold: 100 $ win from bonus spin fees 400 $ winnings from my deposit bonus.

I have done the withdrawal process, but not in the process, after all this time I got a notification my account was closed

I only have one account, because I play at internet cafes, and I don't know which computer or laptop someone else is using

please the vegas exstra process my withdrawal of 500 $

below I send the results of my email with the exgas vegas.

I think Extra Vegas and its management are con artists

please help me manej, I was greatly harmed by exstra vegas

Thanks

Hello Osi.

One more time I am sorry that you have troubles with your withdrawals. Because the casino accuses you of having multiple accounts, I will try to get the evidence from them. Unfortunately, claiming bonuses from the same IP address is forbidden, too. 

Hello Osi,

Good Afternoon. 

We are sorry for the inconvenience this has caused. I am the casino manager at Extra Vegas. I will get this checked and will help you out with this. Could you please share your email address and username with me. 

Kind regards,
Anup Shobinth 

Hello Matej (Casino Guru admin )

I don't have many accounts, I only have this account, and I have verified and made deposits, I play at internet cafes, I don't know who is playing there (internet cafes) thank you.

I have sent data such as: id electronic bills and other requested data. and I have a deposit to verify my account, that it is true I have this one account.

I also played my deposit of 20 $ in the form of bitcoin, and I played so that I won a total of 400 $ ... that's the victory of my deposit ... please consider.

thank you

Hello Osi.

Best would be to let the casino to investigate your case. We will see what they will tell us.

hello Matej

ok matej .. i hope the best solution from vegas exstra management.

thanks

Hello Osi,
 

I hope you are well.

I checked this issue and we found out that we had multiple accounts related to you. You said that you play at Cyber Cafes. The linking of the related accounts was not done solely via IP, the accounts have the same phone number. So we can't really do anything about that.

To clarify, please refer to this excerpt from our Terms and Conditions to which you have agreed upon:

"2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Extravegas has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Extravegas may block regular or tournament play and/or prize distribution.

2.1.13. You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino"

Best regards 

hallo Extra Vegas Casino

can you explain which account is the same as my account? 

I don't know anyone who has used my computer, after I left the internet cafe room, before I deposited, 

I already asked your live chat, is my account having problems?

the answer from your live chat, there is no problem .. I ask to avoid problems like this, then I continue to deposit, which previously I have sent the data to verify there is only one account that I have and play.

I don't think I violated the rules of your casino, and I don't know anyone who has played at your casino, because in this internet shop there are lots of computers, laptops and people using it.

please ask the wisdom of your casino to consider this, I am ready to verify my data, here I feel disadvantaged by the actions of others and I do not do that ..

thanks...

I want to ask Extra Vegas Casino to send us proof that Osi and multiple users have the same IP and phone number. Please send all evidence to my email: matej@casino.guru

Thanks

Hello Osi and Extra Vegas Casino.

After an examination of the proofs from the Extra Vegas Casino, we decided in favour of the casino. The proofs provided by the casino are clear, and the casino has the right to block the player account.

Osi, if you disagree with our opinion, you can always file a formal complaint to the casino regulator. (Curaçao)

I 'am closing the complaint now as "rejected".