HomeComplaintsExplosino Casino - Player’s withdrawal has been delayed.

Explosino Casino - Player’s withdrawal has been delayed.

Amount: €190

Explosino Casino
Safety Index:Very low
Submitted: 03 Jan 2022 | Resolved : 11 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Brazil requested withdrawal a month ago. It has been received.

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2 years ago

Today completes 1 month since my request to withdraw funds from the explosino casino.


All requested documents (KYC) have been sent out a long time ago.


file

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2 years ago

Dear Pablohenriques,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you received any confirmation regarding successful verification?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Thank you very much Pablohenriques for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Pablohenriques,

I looked at your complaint and will do my best to help you. I would like to invite Explosino Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

Dear Pablohenriques,


The New Year holidays caused a slowdown in the work of the finance department. Please expect a withdrawal as soon as possible.


Best Regards,

Explosino.

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2 years ago

Dear Pablohenriques,


The withdrawal request has been processed by the finance department.


Best Regards,

Explosino.

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2 years ago

Dear Pablohenriques,

let me know when you'll receive your winnings, please.

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2 years ago

I just received the correct amount.


Casinoguro's help was very important. How can I thank?

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2 years ago

Dear Pablohenriques,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru

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