The player from Russia has been experiencing difficulties withdrawing their winnings for more than two weeks. Player’s complaint has been resolved successfully.
The player from Russia has been experiencing difficulties withdrawing their winnings for more than two weeks. Player’s complaint has been resolved successfully.
The player from Russia has been experiencing difficulties withdrawing their winnings for more than two weeks. Player’s complaint has been resolved successfully.
Unable to withdraw money. Created a request for withdrawal of funds on June 17, 2021. To date, the money has not been received. The amount is only 100 Euro. Support writes that my application is being processed in the order of the queue. I asked to clarify under what number I am in the queue and when to wait for payment. No replies received. Those. there is no specifics in terms of receiving money
Unable to withdraw money. Created a request for withdrawal of funds on June 17, 2021. To date, the money has not been received. The amount is only 100 Euro. Support writes that my application is being processed in the order of the queue. I asked to clarify under what number I am in the queue and when to wait for payment. No replies received. Those. there is no specifics in terms of receiving money
Dear 11march2005,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear 11march2005,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear 11march2005,
At the moment, the technical department is changing the crypto-integration.
After updating the finance department will be able to process withdrawal requests a lot faster.
Best Regards,
Explosino.
Dear 11march2005,
At the moment, the technical department is changing the crypto-integration.
After updating the finance department will be able to process withdrawal requests a lot faster.
Best Regards,
Explosino.
Hello,
How long it take time? One week, one month, one year?
Hello,
How long it take time? One week, one month, one year?
Thank you, 11march2005, for the forwarded screenshots.
Dear Explosino Casino team,
Could you please specify a timeframe for the requested withdrawal? Thank you very much in advance.
Thank you, 11march2005, for the forwarded screenshots.
Dear Explosino Casino team,
Could you please specify a timeframe for the requested withdrawal? Thank you very much in advance.
Dear 11march2005,
This information is not available. You can try to use another payment system for withdraw funds.
Best Regards,
Explosino.
Dear 11march2005,
This information is not available. You can try to use another payment system for withdraw funds.
Best Regards,
Explosino.
Hello,
Can you give me recommend what is best wallet good for withdraw? Can you write list of wallets for with fast withdraw?
Hello,
Can you give me recommend what is best wallet good for withdraw? Can you write list of wallets for with fast withdraw?
Dear Explosino Casino team,
Could you please advise? Thank you very much in advance.
Dear Explosino Casino team,
Could you please advise? Thank you very much in advance.
Hello, Explosino
If I deposit with piastrix, must I rollover my deposit? And how long take time withdraw ?
Hello, Explosino
If I deposit with piastrix, must I rollover my deposit? And how long take time withdraw ?
Dear 11march2005,
You will not need to wager. Please upload a screenshot of your personal account Piastrix and make a minimal deposit. The request will be processed within a few days.
Best Regards,
Explosino.
Dear 11march2005,
You will not need to wager. Please upload a screenshot of your personal account Piastrix and make a minimal deposit. The request will be processed within a few days.
Best Regards,
Explosino.
Dear, Explosino. Can you write more accurately, how long it take time? One week, one month?
Dear, Explosino. Can you write more accurately, how long it take time? One week, one month?
Dear, Explosino
I can deposit with piastrix. But I am afraid that, you will be wasting time the withdraw funds to piastrix such as with Bitcoin. And your support will be write me that " You must wait, you will receive your money as soon possibly ". Now I wait your withdraw to my Bitcoin ewallet more than 27 days. And you can not write me accurately how long take time for withdraw to piastrix. Maybe you do not want pay me my winning? Who can guarantee that I am not waste time when i will be wait withdraw to piastrix? Can answer on my questions?
Dear, Explosino
I can deposit with piastrix. But I am afraid that, you will be wasting time the withdraw funds to piastrix such as with Bitcoin. And your support will be write me that " You must wait, you will receive your money as soon possibly ". Now I wait your withdraw to my Bitcoin ewallet more than 27 days. And you can not write me accurately how long take time for withdraw to piastrix. Maybe you do not want pay me my winning? Who can guarantee that I am not waste time when i will be wait withdraw to piastrix? Can answer on my questions?
Dear 11march2005,
Our casino is licensed and has a rating. We are trying to help you and the approximate dates have been named.
Best Regards,
Explosino.
Dear 11march2005,
Our casino is licensed and has a rating. We are trying to help you and the approximate dates have been named.
Best Regards,
Explosino.
Dear , Petronela
I will make a deposit with Piastrix. But if my money is not withdraw within two weeks and the support service Explosino will write different reasons why they cannot withdraw money. Then let the support service Guru Casino lower the rating of this casino so that other players could not provide in the same situation. Are you agree to my decision?
Dear , Petronela
I will make a deposit with Piastrix. But if my money is not withdraw within two weeks and the support service Explosino will write different reasons why they cannot withdraw money. Then let the support service Guru Casino lower the rating of this casino so that other players could not provide in the same situation. Are you agree to my decision?
Thanks both sides for the updates.
Dear 11march2005,
Please place a deposit and, as promised by the casino, your new withdrawal should be processed within a few days. If it's going to take longer than two weeks, we will decide on how to proceed. Please let me know when the deposit will be made and forward a screenshot of the payment. Thank you very much in advance.
Thanks both sides for the updates.
Dear 11march2005,
Please place a deposit and, as promised by the casino, your new withdrawal should be processed within a few days. If it's going to take longer than two weeks, we will decide on how to proceed. Please let me know when the deposit will be made and forward a screenshot of the payment. Thank you very much in advance.
Dear Petronela,
My problem was solved. Please closed my submit. I got necessary money.Thank you for your support
Dear Petronela,
My problem was solved. Please closed my submit. I got necessary money.Thank you for your support
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 11march2005, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 11march2005, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.