Explosino Casino - Player’s withdrawal has been delayed.

Unable to withdraw money. Created a request for withdrawal of funds on June 17, 2021. To date, the money has not been received. The amount is only 100 Euro. Support writes that my application is being processed in the order of the queue. I asked to clarify under what number I am in the queue and when to wait for payment. No replies received. Those. there is no specifics in terms of receiving money

Dear 11march2005,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear 11march2005,

At the moment, the technical department is changing the crypto-integration.

After updating the finance department will be able to process withdrawal requests a lot faster.

Best Regards,

Explosino.

Hello,

How long it take time? One week, one month, one year?

Thank you, 11march2005, for the forwarded screenshots.

Dear Explosino Casino team,

Could you please specify a timeframe for the requested withdrawal? Thank you very much in advance.

Dear 11march2005,

This information is not available. You can try to use another payment system for withdraw funds.

Best Regards,

Explosino.

Hello,

Can you give me recommend what is best wallet good for withdraw? Can you write list of wallets for with fast withdraw?

Dear Explosino Casino team,

Could you please advise? Thank you very much in advance.

Dear 11march2005,

We recommend to use the piastrix payment system.

Best Regards,

Explosino.

Hello, Explosino

If I deposit with piastrix, must I rollover my deposit? And how long take time withdraw ?

Dear 11march2005,

You will not need to wager. Please upload a screenshot of your personal account Piastrix and make a minimal deposit. The request will be processed within a few days.

Best Regards,

Explosino.

Dear, Explosino. Can you write more accurately, how long it take time? One week, one month?

Dear 11march2005,

The request will be processed within a few days.

Best Regards,

Explosino.

Dear, Explosino

I can deposit with piastrix. But I am afraid that, you will be wasting time the withdraw funds to piastrix such as with Bitcoin. And your support will be write me that " You must wait, you will receive your money as soon possibly ". Now I wait your withdraw to my Bitcoin ewallet more than 27 days. And you can not write me accurately how long take time for withdraw to piastrix. Maybe you do not want pay me my winning? Who can guarantee that I am not waste time when i will be wait withdraw to piastrix? Can answer on my questions?

Dear 11march2005,

Our casino is licensed and has a rating. We are trying to help you and the approximate dates have been named.

Best Regards,

Explosino.

Dear , Petronela

I will make a deposit with Piastrix. But if my money is not withdraw within two weeks and the support service Explosino will write different reasons why they cannot withdraw money. Then let the support service Guru Casino lower the rating of this casino so that other players could not provide in the same situation. Are you agree to my decision?

Dear 11march2005,

When will the deposit be made?

Best Regards,

Explosino.

Thanks both sides for the updates.

Dear 11march2005,

Please place a deposit and, as promised by the casino, your new withdrawal should be processed within a few days. If it's going to take longer than two weeks, we will decide on how to proceed. Please let me know when the deposit will be made and forward a screenshot of the payment. Thank you very much in advance.

Dear Petronela,

My problem was solved. Please closed my submit. I got necessary money.Thank you for your support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 11march2005, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru