Explosino Casino - Player’s deposit has never been credited to his casino account.

ΚΑΤΕΘΕΣΑ ΜΕΣΩ NETTELER 10 EURO ΧΡΕΩΘΗΚΕ Ο ΛΟΓΑΡΙΑΣΜΟΣ ΜΟΥ ΣΤΟ NETTELER ΑΛΛΑ ΤΑ ΧΡΗΜΑΤΑ ΔΕΝ ΚΑΤΑΤΕΘΗΚΑΝ ΣΤΟ SITE. ΕΠΙΚΟΙΝΩΝΗΣΑ ΜΑΖΙ ΤΟΥΣ ΤΟΥΣ ΕΣΤΕΙΛΑ ΤΗΝ ΑΠΟΔΟΙΞΗ ΑΠΟ NETTELER ΚΑΙ ΑΥΤΟΙ ΜΟΥ ΛΕΝΕ ΝΑ ΠΕΡΙΜΕΝΩ ΚΑΙ ΝΑ ΠΕΡΙΜΕΝΩ ΑΠΑΝΤΗΣΗ.

Dear Kyriakos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear KYRIAKOS,

Please specify your email or login by which you registered on the site.

Best Regards,

Explosino.

Hello Kyriakos,

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

Dear KYRIAKOS,

We cannot find a user who is registered with this email.

Best Regards,

Explosino.

Dear KYRIAKOS,

When we receive answer from the Processing Company, we write a letter to this email immediately.

You have already received this information from our support team.

Best Regards,

Explosino.

Once again, could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt. Thank you very much in advance.

Dear Petronela Kontos,

This information is confidential. We will write to you when we receive an answer.

Best Regards,

Explosino.

A request to contact the payment provider and to forward the payment receipt is for the player. Kyriakos, could you please assist?

Dear KYRIAKOS,

The transaction in the amount of 10 euro has been successfully added to your balance.

Best Regards,

Explosino.

Kyriakos, could you please confirm it? Thank you very much in advance.

ναι τα καταθεσαν

Thank you very much Kyriakos for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks to both sides for cooperation and Kyriakos, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru