ExclusiveBet Casino - Player’s withdrawal is delayed after account closure.

Hello

I hit a bigger win in this casino and they closed my account with 2387€ balance ( used my own money, no bonuses ). I contacted them over live chat and they allowed me to login once and request a withdrawal. While waiting for them to process my withdrawal I was asked for KYC which I passed immediately.

Withdrawals were requested 11.10.2024, After I passed KYC I asked them when will they process it, they told me 1st withdrawal is scheduled on Friday ( 25.10.24 ) , 2nd is scheduled on 1st November and last one on 1st December.

On Saturday I contacted them again because any transfer didn't come and there obvious lies from them started First they told me that financial department does not work on weekends, however the transfer was scheduled on Friday which is a working day still. Live chat support also mentioned it should be processed on Monday.

Today is Monday 28.10.24 and I just contacted live chat support and I was told that 1st transfer is scheduled on 1st November...

They can't also provide dates of next 2 payments now.

I'm little bit afraid that I won't get paid at all as this is very weird and shady practice by casino. Over 2 weeks already passed since I requested these withdrawals and now they started lying to me and postponing withdrawals. It's also unbelievable that they claimed last withdrawal will be paid on 1st December, that would be almost 2 months of waiting however now it can be even more as they postponed 1st withdrawal already.



Dear deniclauda,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ExclusiveBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• What was the reason given by the casino to block your account?
• Have you previously withdrawn winnings from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas