The player from Hungary had his winnings confiscated without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Michele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your winnings have been confiscated? Have you accumulated them with or without active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela