HomeComplaintsExclusiveBet Casino - Player’s winnings have been seized.

ExclusiveBet Casino - Player’s winnings have been seized.

Amount: €1,065

ExclusiveBet Casino
Safety Index:Above average
Submitted: 19 Oct 2020 | Case closed : 03 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Hungary had his winnings confiscated without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

The funds were seized for no reliable reason

Automatic translation:
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4 years ago

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your winnings have been confiscated? Have you accumulated them with or without active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

Dear Michele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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