ExclusiveBet Casino - Player’s criticizing the verification process.

Buongiorno, volevo sapere se il casinò EXCLUSIVE BET è sicuro… ho fatto una piccola vincita e non mi fa prelevare fino a quando non metterò i miei dati ovvero: foto documenti e foto carta di credito e estratti conto, sinceramente non mi fido perché ogni qual volta che ricevo un e-mail da questo casinò Gmail me la segnala come phishing o tentativo di truffa, potete aiutarmi?

Dear adrianobianconi4,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to check our review for this specific casino, please follow this link.

Please keep me updated and let me know if you provided all the required documents.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Io vorrei sapere se posso inviare tutta questa documentazione senza essere truffato, ripeto come detto prima le e-mail che mi mandano g-mail le segnala come phishing o tentativo di truffa

Have you tried communicating and checking with the casino directly where the documents are supposed to be sent, please?

Dear adrianobianconi4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.