The player from Germany tried to withdraw his winnings, but both withdrawal requests have been declined. We rejected the complaint because the player didn't respond to our messages and questions.
ExciteWin Casino - Player's withdrawals have been rejected.
Amount: €500
ExciteWin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Withdrawal declined twice for no reason, no help from support.
Credit will be credited again.
iban is definitely entered correctly.
Automatic translation:
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2 years ago
Dear Nico301298,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Krisrina,
Thank you for the fast answer.
I played without a bonus. I haven't done the kyc yet. I was not asked to do this and the site does not allow uploading the data.
This is also my first payout.
Best regards
nicholas
Automatic translation:
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2 years ago
Translation
And according to live chat, no verification is required
Automatic translation:
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2 years ago
Thank you very much for your reply, Nico301298. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
