ExciteWin Casino - Player's withdrawals have been rejected.

Auszahlung zwei mal ohne Grund abgelehnt, keinerlei Hilfe von dem Support.

Guthaben wird wieder gutgeschrieben.

iban ist auf jeden Fall korrekt eingegeben.

Dear Nico301298,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hallo Krisrina,

vielen Dank für die schnelle Antwort.

ich habe ohne Bonus gespielt. Die kyc habe ich noch nicht durchgeführt. Dazu wurde ich nicht aufgefordert, und auf der Seite kann man die Daten nicht uploaden.

Es handelt sich dabei auch um meine erste Auszahlung.

liebe Grüße

nicolas

Und laut live Chat ist keine Verifizierung notwendig

Thank you very much for your reply, Nico301298. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Nico301298,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.