Evospin Casino - Player’s struggling to withdraw winnings.

Can not get paid balance 2,100, - euros on Visa Card.

Evospin support claims that it is not possible to transfer on a Visa Card to Denmark.

Evospin says it is only possible with Bank Transfer ????

I have contacted Visa Card support and Lunar Bank Support and both companies assure me that their systems run 100%

Can you help or give an explanation?

H *** René

Dear René,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made a successful withdrawal before? Have you considered using an alternative withdrawal method?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

It amazes me that support answers that it is possible to use Visa Card for payout.

I have previously asked for withdraw with Visa Card to Denmark and received a guarantee for withdraw on Visa Card to Denmark.

Now I can see it is possible with withdraw with Visa Card to Denmark.

What do we do now ?

Regards René

Rene, unfortunately, Visa is not available for withdrawals in Denmark. In order to make a successful withdrawal, we kindly recommend you to use one of the following alternatives:

Trustly

Skrill

Neteller

Paysafecard

Bank Transfer

I am pretty sure, that it was a misunderstanding in a live chat with a support. You may contact them one more time and get sure, that the Visa Card is not available for withdrawals to players from Denmark.

As I have mentioned some times earlier, you can use Card, but only the MasterCard.

Kind regards,

Asya

VIP Department account manager

Thank you for your reply, René. Casinos can change their payment options whenever and this is not something we could influence. Casinos themselves often have no other choice but to stop offering certain payment methods for various reasons. I mentioned a few factors in my initial message and in this case, it seems that your country may be the issue here. Some countries, unfortunately, block transactions coming from online casinos, therefore players have to use alternative withdrawal methods.

I see that you have been provided with the list of withdrawal methods that should be available to you. Have you considered using any of them? If there is any other communication between you and the casino, please forward it to me.

Dear René,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi

I have now received money, but it is on a bank transfer, where a fee and deduction have been deducted. ? ..

It's a little strange they will not pay out on Visa credit cards.

Regards René

Unfortunately, not all deposit and withdrawal methods are available for all countries. Also, please note that fees are usually deducted by banks for international transactions and or currency exchange, and casinos usually have no influence on this.

As you have already received your withdrawal, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.