Evospin Casino - Player’s struggling to withdraw his winnings.

I opened an account with this casino on April 24 of this year. I've been using this casino for a while now, and I've won a lot of money. I've uploaded all the necessary documents to my account to try to withdraw money, but all I get is a screenshot of my bank account and I can't withdraw any money.

Dear Tanciro,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please clarify which payment method you have used to deposit funds into your account?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi there, I have already uploaded my ID, proof of address and bank deposit history screenshot to my account. And my account is verified and fully validated. As for the problem, the casino says that it is a problem with the wallet I deposited with, and that I cannot request a withdrawal because the wallet I deposited with and the wallet I requested a withdrawal from are different. The casino's finance department is currently looking into the matter, and it's been almost two weeks. I'm sure you'll be pleased to know that I'm not the only one who's had this problem. Also, the wallet that I deposited into my account is Ecopays

Hello, and also, this is what the support chat replies are saying about the same thing over and over again「Your request has been sent to the appropriate department, please wait for a response and it will be processed in order」

Hello, the casino says that there is a problem with my deposit that prevents me from withdrawing my winnings.

Hello, this non-withdrawal issue is completely the casino's fault.

I've been playing at this casino for a while now, and I haven't been able to request a withdrawal from the casino as of yet, so I'm pretty sure they don't know how much money I have.

That arbitration amount of 18,0000 yen is also the amount as of May 6.

Could you please confirm that both payment methods (the one you have used for deposits and the one you wish to withdraw your funds to) are both registered in your name? Why you've opted for a different payment method to withdraw your funds? Wasn't the first one available? Thank you in advance for your reply.

helloThe payment used for the withdrawal request is definitely the same Ecopays used for the deposit.

The payment used for the withdrawal request is definitely the same Ecopays used for the deposit.

I've already closed my account with this thieving casino and I'm done with them, I'll never play in this shitty casino again, so thank you.

As the player has closed his account, we ended up rejecting this case.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.