Evospin Casino - Player’s deposit has never been credited to his casino account.

I registered at evospin casino on 16 May 2021 at 1:20 am, uploaded all my documents, and decided to give it a try which I sincerely regret, so I made a deposit at 1:33 am of $60 using ecopayz deposit method, I recorded a video while making my deposit (file 1), but on my surprise my balance at the casino was still at 0, I checked my transaction history at my ecopayz account and the money was taken at the same time I made the deposit (File 2), so I contacted their live chat they told me it will took some time, I have waited 45 hours and I contacted the live chat again many times and the only answer I got is to wait, it's really a shame to do such a behavior on 2021, now I ask this casino to give me back my deposit of $60.

Dear Si Ahmed,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Petronela;

First I would like to thank you very much for your reply and your appreciate help.

I have contacted the payment provider by sending them a message in which I have explained everything, I am waiting for their reply, hope they can do something as the casino support don't want to know anything, and my deposit is still in pending for more than 72 hours.

Best regards

Si Ahmed

I fully understand your frustration, Si Ahmed. I will set the timer for additional 5 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.

Dear Petronela;

Thank you so much for your support and help.

I have received today a mail from evospin confirming that my deposit has been added to my balance, I checked and found it at my balanc in the casino.

Thank you again.

Best Regars

Si Ahmed

Great news. As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Si Ahmed, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru