Evobet Casino - Player's withdrawal has been delayed.

hello, i registered in evobet.com several months ago, deposit with neteller 100 usd and play without bonuses

When you reach 180 usd you decide to withdraw the money

submit my documents to verify my account and my account was verified

when withdrawing my withdrawals were rejected several times

I am asked for additional documents

I present bank statements, driving license, national ID, passport, proof of address and telephone

has not reached them

they want me to send them my data from a cryptocurrency account where my personal info can be seen

they also want my skrill data

And proof of how I have funds in neteller

I sent them dozens of screenshots that they all accepted and asked for more, it's been 3 months

They insist that I send them now the proof of how I founded my Enteller account, I send them transfers and deposits that came to me from other merchants, they keep asking me for more documents

Cryptowallets don't give screenshots of personal info, that's what binance does

I think they want to avoid a payment

my username is neneevobet

Dear juan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Please note, the casino can require additional documents for verification, but I agree that this is a little too much.

When exactly did you send the last document?

Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello cristina, evobet.com informed me that my account was verified in November or December, it happens that when I want to request a withdrawal with the same method that I deposited, they rejected it

I provide them with my national ID, my proof of address., my bank statements, my neteller settings screenshot, also the screenshot of the deposit of 100 usd in evobet.com and some neteller movements of November that prove that money has entered my account

They keep insisting that I must prove how it is that I have money in neteller, my neteller account is from several years ago and I have deposited, made transactions and withdrawals, many. I don't know what they are asking me for. I sent you several screenshots of my account

They also asked me for screenshots of my skrill account, I don't know why since I don't deposit with skrillAl they don't pay me with neteller I offered them to pay me in any other way, skrill, perfect money, cryptocurrency

So now they want me to provide them with my binance account with my personal data

Binance does not have a page or section where you can take screenshots of my personal info. I have spoken with binance operators and it cannot be done.

The operators of evobet.com know that what they are asking me for cannot be provided since the crypto e-wallets are anonymous.

it is clear that they do not want to pay these 180 usd

Thank you very much juan for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Juan,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Evobet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Evobet Casino Team, could you please state the reason for an unusual lengthy verification process? Why the player's withdrawal has not been fully processed yet and when can he expect the payment? What more steps should be followed from juan's side to get his funds paid off?

Thank you in advance for providing the information.

Hello Branislav, after the first week that I presented my documents, they informed me that my account was verified. Once I requested a withdrawal, they rejected it and added a request for new additional documents.

I have presented everything. When they had already said that there was nothing more to present, I request a withdrawal by neteller but they reject it

I tell them that in case they can't pay me by neteller I can receive money by skrill or by cryptocurrencies

They asked me to show them my crypto ewallet with my personal details. And a proof of how I have money and why I have it in neteller

Dear juan,

Thank you very much for the summary. I sincerely hope the casino will respond to the complaint and provide us with an explanation soon.

We would like to ask Evobet Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear juan,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As the last option, I recommend that you contact the responsible gaming authority - Curacao Antillephone N.V. and submit a complaint to them (complaints@gaminglicences.com). Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru