Everygame Casino Red - Player's account has been closed after a big win.

Hi,

I registered on 2022 to Everygame casino.

During these 2 years period since registerring, I have been playing and also won a few times and got paid.

A month ago,I won big.

I won 48266 USD and got paid 5000$ only.

Then,suddenly,my account has been locked and they emailed me saying the closure is permanent.

They mentioned a few different reasons like lack of documentation and a few other general quotes from their terms.

None of their claim is justified.

I've sent them all the documents needed and played 100% by the rules.

In my mind,since i won big,they just don't feel like paying.

Otherwise,i can't have my head around it.

How for two years of playing and winning,they have no problem with me,and then,suddenly,when i win 48266$ - I'm all bad and my account is being closed.

Again,they came up with no one actual reason.

Thet just wrote me these general rules that have nothing to do with my play or behavior.

I'm attaching a photo of their email.

Apprecite any help I can get and happy to warn others to look out for themselves.

Maybe Everygame casino is out of money to pay wins!

Thanks

E.

Hello eranluvchik065,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Everygame Casino Red. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account have been every verified in the past? Did you accumulate your wins from a bonus? Did they specify which exact document you provided was not accepted by them?

Looking forward to your answer.

Regards,

Nick

Hi,

Yes,my account has been verified in the past and a few past-wins got paid.

I deposited money and got a bonus AKA deposit-bonus (Not a bonus without a deposit).

No,they didn't specified any document.

I've sent them ,shortly after being asked for,ALL the documents requested.(And this is for the second time since

my account got first verified a long time ago....)

If they want some other document, which they haven't asked for yet - they just have to ask !

I'm here.

Thanks again

E.

Hello eranluvchik065,

I hope this message finds you well.

I wanted to kindly inquire if you have any insight into why the casino issued you a payout of $5,000.

Additionally, if it’s not too much trouble, could you please forward the correspondence between yourself and the casino to nikolas.b@casino.guru? This will allow us to better understand the situation and provide the necessary support.

Thank you for your time and cooperation. I look forward to hearing from you and appreciate your help in resolving this matter.

Best regards,

Nick

Hi

Thanks for replying

Well,I guess they paid the 5000$ in the same maner, that they paid me some more winnings, during the last two years or so.

I can't explain what happened suddenly.

I thought maybe they lack money but I can't say I know it so.....yeah

I just now emailed  to nikolas.b@casino.guru

Thanks

E.

Dear Eranluvchik065,

Thank you very much for providing all the information. As we require further details from the casino regarding this matter, I will now forward your complaint to my colleague, Peter (peter.c@casino.guru), who will assist you moving forward.

Wishing you the best of luck in resolving the issue.

Best regards,

Nick

Hello there,

Thank you eranluvchik065 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Everygame Casino Red for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Hi Peter,

I have sent you an email with information pertinent to this complaint.

Thank you for providing me with the evidence.

Dear eranluvchik065, the casino has provided me with evidence of collusion, I advise against such behaviour to prevent situations like these in the future. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject you complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter