EUWIN Casino - Player has been accused of opening multiple accounts.

Hi.. I just want to request to unblock my account from euwins. Pls.. I don't have multiple account. It's because my friend and I using the same device & gambling in same site that day. My account has been blocked. I need my account back . Pls

Dear Meliaaimiellia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found http://euwincasino.com/web/tnc.aspx:

"Promotions

All offers are restricted to only ONE (1) free open account per individual, family, household address, email address, telephone number, bank account and IP address."

Could you please advise how long ago you have registered your account and if it were fully verified in the past? Have you accumulated your winnings with or without any active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Meliaaimiellia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.