A player from Germany had deposited 50 euros to the casino, but the funds did not show up in her account. We recommended that she contact her payment provider for further investigation. Later, the player confirmed that the funds had been credited to her account. The complaint was marked as resolved.
EUSPIELOTHEK Casino - Player’s deposit is not showing up.
Amount: €50
EUSPIELOTHEK Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Translation
I just deposited 50 euros at Euspielothek Casino, but it isn't showing up in my account.
Automatic translation:
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Public
2 weeks ago
Dear kastrati1961,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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Public
2 weeks ago
Translation
Thank you for your efforts, the money has been credited to my account
Case closed
Automatic translation:
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2 weeks ago
Dear kastrati1961,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
