The player from Bulgaria had been waiting for a withdrawal for less than two weeks and had not received his payout yet. The Complaints Team had advised him that such delays were often due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting a withdrawal before submitting a complaint. Following this advice, the player had confirmed that he received his withdrawal, and the case had been marked as resolved by the team.
EUSLOT Casino - Player’s winnings haven’t been received yet.
Amount: €129
EUSLOT Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
I requested a withdrawal numerous times. Provided additional selfies which were requested. Answer a questionnaire regarding the source of my funds and the withdrawal is still being rejected. I was asked to request a withdrawal by Bank Transfer where the minimum withdrawable amount is 500 euros...
To me it seems like the casino is looking for a way not to process my withdrawal
Public
Public
4 months ago
Dear katelievd,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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Public
4 months ago
Dear katelievd,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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