The player from Brazil had referred multiple friends to the casino, but after five days, the referral bonus had not been credited to his account. Despite having contacted customer support multiple times, the issue had not been resolved. When the Complaints Team had attempted to investigate, they asked the player for additional information to better understand the situation. However, the player had not provided the requested details, which hindered the investigation. As a result, we had to reject the complaint due to the lack of response from the player.
Europa Casino - Player’s referral bonus has not been credited.
Amount: 250 R$
Europa Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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4 months ago
Translation
I REFERRED SOME FRIENDS TO THE CASINO, THEY REGISTERED AND DEPOSITED, AND IT'S BEEN 5 DAYS THAT I'VE BEEN WAITING FOR MY REFERRAL BONUS. EVERY TIME I ENTER THE CHAT, IT'S THE SAME EXCUSE THAT THEY ARE REVIEWING THE SITUATION AND IT NEVER GETS RESOLVED. THIS IS A LACK OF RESPECT FOR THE USERS.
Automatic translation:
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4 months ago
Dear juniorcdb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Are you sure that you and your friends all met the conditions to be eligible for this bonus? Could you please post a link to the referral bonus you were supposed to receive here in this thread? I would like to check the bonus terms.
Furthermore, I understand your frustration but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. If you haven't received this bonus, there is likely a specific reason for it.
Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
Translation
You are injured, for me to be legible you only needed to have made 3 deposits, and otherwise we have no mention of waiting all this time to receive the referral bonus if it was a more respectful casino I would have already paid
Automatic translation:
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4 months ago
Thank you for your reply, juniorcdb. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.
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