The player has deposited money into his account expecting a bonus to be credited, but it was not. However, the player lost his deposit before we intervened, therefore we were forced to reject this complaint.
EuroMania Casino DE - Player’s bonus has not been credited.
Amount: €15
EuroMania Casino DE
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
EuroMania Casino DE has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I deposited 15 euros with 50% bonus and 70 FREE SPINS. Unfortunately not credited.
Live chat only one bot available and support doesn't report at all.
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2 years ago
Dear nofskin1585,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your deposit has not been credited to the casino account? If that is the case, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
I used the fourth deposit bonus. This included 50% and 70 FREE SPINS. Minimum deposit 10 euros. I deposited 15 euros, these were also credited to me. But not the 7.50 euros and neither are the free spins.
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2 years ago
Thank you for your reply, nofskin1585. I apologize for the misunderstanding. Have you tried contacting the casino regarding the missing bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
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Yes, I have contacted the casino about this, via live chat and support. No answer let alone a reaction!!
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2 years ago
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No, it's not, but I still haven't gotten any feedback.
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2 years ago
nofskin1585, I am sorry, but if you have lost the deposit that was supposed to activate the bonus, there is not much more we could do for you. We would really like to help, but it is impossible for us this time. I can only suggest if you experience such an issue next time you always stay away from spending your deposit before the problem is resolved.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
