The player from Brazil reported a problem with the casino, but no specific details were provided about the nature of the issue. We attempted to gather more information by asking the player several questions regarding their account and the issue faced. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to a lack of information needed to investigate further.
EurogamerBet Casino - Player from Brazil reports a generic problem.
Amount: 2,669 R$
EurogamerBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Dear cjcunha12345,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EUROGAMERbet.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support regarding the issue? What response have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
