The player from Brazil reported a problem with the casino, but no specific details were provided about the nature of the issue. We attempted to gather more information by asking the player several questions regarding their account and the issue faced. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to a lack of information needed to investigate further.
EurogamerBet Casino - Player from Brazil reports a generic problem.
Amount: 2,669 R$
EurogamerBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
EurogamerBet Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Dear cjcunha12345,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EUROGAMERbet.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support regarding the issue? What response have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
