The player's balance disappeared after a game error. The complaint was closed as the player stopped responding.
Eurobet.it Casino - The player's balance disappeared.
Amount: €13
Eurobet.it Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Salutations. My initial amount was 10 euros. After playing the Crazy time between wins and losses I came to have 13.80 euros. After a while I decide to go and play again, I click "ok" to import the money into Crazy time but the app forbids me by sending me an error message saying "contact customer service". I decide to hit the "quit" button to quit the game and my balance disappears. There's no way I can get it back. Obviously, not being able to play, I didn't spend it on bets nor am I in Crazy time. Thank you.
Automatic translation:
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1 year ago
Hello williamduff2005,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eurobet.it Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Is the balance visible anywhere in your betting history? Can you please forward it to nikolas.b@casino.guru? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hi, yes my account has been verified for several months having sent the identity card to eurobet. The balance is visible at any time, I sent you an email with a screenshot where you can see that the 13.80 euros are taken from me without me even playing them. I have never spoken to the casino this is my first issue I have with them. Thank you.
Edited
Automatic translation:
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1 year ago
Hello williamduff2005,
Unfortunately no such e-mail arrived.
Can you please resend it to nikolas.b@casino.guru?
