The player from Italy was unable to withdraw over 500 euros from the casino since March 2013. Despite the 180-day allowance according to regulations, the casino continued to delay and was unresponsive to support emails. We were unable to assist due to the significant time elapsed since the incident, making it challenging to gather evidence and reconstruct the timeline. The case was classified as a 'cold case' and could not be pursued further.
Eurobet.it Casino - Player's withdrawal has been delayed since 2013.
Amount: €500
Eurobet.it Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
Good evening, I am writing to you because this website has been holding my funds (over 500 euros) since March 2013, and despite the 180 days allowed according to the adm regulations, they continue to delay and no longer respond to support emails. Is it possible to intervene? Thank you.
Automatic translation:
Public
Public
6 months ago
Hello manukappa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eurobet.it Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Translation
Yes, account verified and then suspended in March 2023 for verification of personal data. then there was a various exchange of emails and even phone calls but I was told that the account would be blocked for up to two years. Then, about two weeks ago, I wrote back but I didn't get any response. and they no longer even have a telephone number to contact them. I played both casino and betting and the balance inside the account is real, no bonus.
Automatic translation:
Public
Public
6 months ago
Hello manukappa,
Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.
Public
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5 months ago
Hello manukappa,
We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
