The player from Italy wanted to play Live roulette, however, her funds disappeared without any explanation.
Good evening,
on 08/12/2020 I entered the Lightning roulette live roulette with the entire balance of 35 euros, I left after a while because I didn't find any game opportunities. When I left my balance was zero and the 35 euros were not returned to me, as of 10/12/2020 my balance is still zero. I wrote several emails, tried to contact the assistance number 06/90251550 but nobody answers anything. They only answered me when I had to load the bill for the first time then nothing more. Could you please help me? I release my contacts for any info you would kindly like to give me about the management of the above mentioned problem.
Thank you in advance for your kind attention.
gmail: ***@gmail.com
Buonasera,
sono entrata il giorno 08/12/2020 nella roulette live Lightning roulette con l’intero saldo di 35 euro, ne sono uscita dopo poco perché non ho trovato opportunità di gioco. Quando sono uscita il mio saldo era a zero e i 35 euro non mi sono stati restituiti, a tutt’oggi 10/12/2020 il mio saldo è ancora a zero. Ho scritto svariate mail, cercato di contattare l’assistenza al numero 06/ 90251550 ma niente non risponde nessuno. Mi hanno risposto solo quando dovevo caricare il conto per la prima volta poi più nulla. Potreste aiutarmi per cortesia? rilascio i miei contatti per qualsiasi info vorreste gentilmente darmi riguardo la gestione della problematica sopra citata.
Vi ringrazio in anticipo per la vostra cortese attenzione.
gmail: ***@gmail.com
Dear Gabriella,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you didn’t place any bets intentionally? Could you please indicate whether those €35 were your own deposited money? From your screenshots, it seems that you have a bonus balance of €5. Did you claim any bonuses?
Looking forward to hearing from you.
Best regards,
Kristina
Dear Gabriella,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you didn’t place any bets intentionally? Could you please indicate whether those €35 were your own deposited money? From your screenshots, it seems that you have a bonus balance of €5. Did you claim any bonuses?
Looking forward to hearing from you.
Best regards,
Kristina
Good morning Kristina,
First of all, thank you for your kind attention. I deposit 40 euros via paypal, immediately after the deposit they gave me a bonus of 5 euros without my requesting it. I have played live roulette several times and between winnings and losses my balance has dropped to 35 euros. When I entered the live roulette referred to in the attachment previously sent to you, I entered as an amount all my balance of 35 euros that I have not played, I have not placed any bets as there are, according to my strategy, the playing conditions. So I left roulette and the 35 euro balance I had not wagered was not returned to my gaming account, which currently only contains the unsolicited 5 euro bonus.
Cordial greetings
Gabriella
Buongiorno Kristina,
innanzitutto La ringrazio per la sua cortese attenzione. Ho deposito 40 euro tramite paypal, subito dopo il deposito mi hanno dato un bonus di 5 euro senza che io ne facessi richiesta. Ho giocato varie volte alla roulette live e tra vincite e perdite il mio saldo è sceso a 35 euro. Quando sono entrata nella roulette live di cui all' allegato precedentemente inviatovi, ho inserito come importo tutto il mio saldo di 35 euro che non ho giocato, non ho piazzato nessuna scommessa non essendoci, secondo la mia strategia, le condizioni di gioco. Sono quindi uscita dalla roulette e il saldo che non avevo scommesso di 35 euro non mi è stato restituito nel mio conto gioco, nel quale al momento risulta soltanto il bonus di 5 euro non richiesto.
Un cordiale saluto
Gabriella
Thank you very much Gabriella for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much Gabriella for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hello Gabriella.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Hello Gabriella.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Good evening,
I wanted to inform you that today after 11 days the balance of Eurobet has been returned to me.
Thank you very much Casino Guru for your attention and for resolving my case.
Cordial greetings
Gabriella
Buonasera,
volevo informarvi che oggi dopo 11 giorni mi è stato restituito il saldo di Eurobet.
Ringrazio molto Casino Guru per l'attenzione dedicatami e per la risoluzione del mio caso.
Un cordiale saluto
Gabriella
Hello Gabriella.
I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.
Please, do not hesitate to contact us in the future.
Best regards, Jozef
Casino.Guru
Hello Gabriella.
I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.
Please, do not hesitate to contact us in the future.
Best regards, Jozef
Casino.Guru
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