The player from Italy wanted to play Live roulette, however, her funds disappeared without any explanation.
Eurobet.it Casino - Player’s funds disappeared.
Amount: €35
Eurobet.it Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good evening,
on 08/12/2020 I entered the Lightning roulette live roulette with the entire balance of 35 euros, I left after a while because I didn't find any game opportunities. When I left my balance was zero and the 35 euros were not returned to me, as of 10/12/2020 my balance is still zero. I wrote several emails, tried to contact the assistance number 06/90251550 but nobody answers anything. They only answered me when I had to load the bill for the first time then nothing more. Could you please help me? I release my contacts for any info you would kindly like to give me about the management of the above mentioned problem.
Thank you in advance for your kind attention.
gmail: ***@gmail.com
Edited by a Casino Guru admin
Automatic translation:
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4 years ago
Dear Gabriella,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you didn’t place any bets intentionally? Could you please indicate whether those €35 were your own deposited money? From your screenshots, it seems that you have a bonus balance of €5. Did you claim any bonuses?
Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Translation
Good morning Kristina,
First of all, thank you for your kind attention. I deposit 40 euros via paypal, immediately after the deposit they gave me a bonus of 5 euros without my requesting it. I have played live roulette several times and between winnings and losses my balance has dropped to 35 euros. When I entered the live roulette referred to in the attachment previously sent to you, I entered as an amount all my balance of 35 euros that I have not played, I have not placed any bets as there are, according to my strategy, the playing conditions. So I left roulette and the 35 euro balance I had not wagered was not returned to my gaming account, which currently only contains the unsolicited 5 euro bonus.
Cordial greetings
Gabriella
Automatic translation:
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4 years ago
Thank you very much Gabriella for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hello Gabriella.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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4 years ago
Translation
Good evening,
I have not been contacted by any Eurobet support consultant.
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