The player from Malaysia had stated that the casino did not acknowledge receipt of an initial deposit of $40. Subsequently, the casino had blocked the player's account due to alleged 'suspicious and abnormal betting', although the player claimed not to have placed any bets. Despite the player having provided evidence of the transaction, the casino had failed to respond to our inquiries. We had attempted to mediate the situation, but due to the casino's lack of cooperation and absence of a valid license, we were unable to resolve the issue. The complaint had been marked as 'unresolved', which might have negatively affected the casino's rating.