The player from Ontario is hesitant to deposit $100 USD after winning a no deposit bonus, as they are suspicious of the new casino's legitimacy due to the lack of available business licensing information and minimal reviews.
ETHERA Casino - Player is concerned about casino's legitimacy.
Amount: Can$14,000
ETHERA Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
6d 18h 41m 58s
Case summary
5 hours ago
Public
Public
13 hours ago
Won on a no deposit bonus and I’m being requested to deposit $100 USD. I’m just suspicious of this website since it’s very new and I’m not sure if their regulation is legit. Their business licence cannot be found online and there are very few reviews.
Public
Public
5 hours ago
Dear Jacob172,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Most casinos require at least one successful deposit before processing withdrawals of winnings accumulated with a no-deposit bonus.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer.
- Have you made any successful deposits before?
- Did the casino inform you that this specific amount must be deposited?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Jacob172 has 6d 18h 41m 58s to reply
