The player from Brazil had deposited money into an online casino through a CNPJ account. After being informed by the casino that they did not accept this payment method, he had been promised a refund. However, the refund had not been processed yet despite the player changing banks as suggested by the casino. The player had communicated this issue to the Complaints Team. Despite efforts to get more information from the player, there was no further response. As a result, we were unable to investigate further and had to reject the complaint.
EstrelaBet Casino - Player's deposit refund has been delayed.
Amount: 100 R$
EstrelaBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
I MADE A DEPOSIT AT THIS BETTING HOUSE WHICH IS NOTHING SHORT OF A ROBBERY. I MADE THE DEPOSIT THROUGH THE COMPANY'S BANK ACCOUNT BY MISTAKE, AND THEY PROMISED TO REFUND THE AMOUNT WITHIN 24 HOURS. HOWEVER, TODAY IS ALREADY 26/02 AND UNTIL THIS EXACT MOMENT NO REFUND HAS BEEN MADE. IF YOU BET AT BETTING HOUSES DON'T BE FOOLED TO DEPOSIT YOUR MONEY HERE, THEY DON'T PAY OUT ON GAMES AND IN FACT MAKE NO PAYMENTS AT ALL, THEY JUST WANT TO TAKE YOUR MONEY AND I WANT MY REFUND..
Automatic translation:
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9 months ago
Dear JottaBeeh,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EstrelaBet Casino.
Please understand that refunds might take longer to process when issued by the casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you haven't played with the money you deposited with the company's bank account, but requested a refund immediately?
- Has the casino informed you the refund will be issued?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Translation
So, I made a deposit through the CNPJ account, and right after I contacted the chat they informed me that they do not accept pix on CNPj and they would refund me, this on 02/21, they informed that the bank With what I have my pix registered, it is not accepting the refund, I changed banks and so far no amount has dropped
Automatic translation:
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9 months ago
Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
